Order processing
Ready-stock sample orders usually require 1–3 business days to prepare. Wholesale, mixed-style, backordered, or private-label orders may require additional time. Processing estimates exclude weekends, public holidays, and time awaiting buyer confirmation.
Shipping methods and timing
Online shipping options depend on your destination, selected service, and the estimated parcel weight calculated from the item quantity. Small-packet delivery is generally estimated at 8–15 business days and express courier at 4–7 business days after dispatch. Order preparation time is additional. These are estimates, not guaranteed arrival dates.
Shipping costs
Online shipping is calculated using our published rate tables, your destination, the selected service, and a standard estimated weight per item. It is not a live carrier quote or a measurement of your products. The product page estimates shipping for the selected item and quantity; checkout shows the shipping charge for your full cart before payment. If your destination or quantity is not supported online, contact us for a quote before ordering. Import duties and taxes are not included in the shipping charge.
Tracking and delivery
A tracking reference is provided after dispatch when supported by the carrier. Buyers are responsible for monitoring tracking, arranging receipt, and providing a complete deliverable address. Carrier scans may take time to update.
Customs, duties, and taxes
Tax status at checkout is Not collected unless expressly stated otherwise. The buyer is responsible for import VAT or sales tax, customs duties, carrier handling fees, brokerage, permits, and local clearance requirements collected on delivery. Direct UK consumer orders estimated at £135 or less are temporarily unavailable while UK VAT registration is pending. Norway orders require manual review before payment.
Address changes and cancellations
Contact support@charmiesupply.com immediately if an address must be changed. We will try to assist before dispatch, but changes are not guaranteed. Once shipped, rerouting fees and failed-delivery costs are the buyer's responsibility.
Delays and backorders
Weather, customs, security checks, carrier disruption, peak periods, and other events outside our reasonable control may delay delivery. If an item becomes unavailable, we may offer a substitute, revised ship date, store credit, or refund for the affected item.
Last updated: October 2, 2026. These general policies do not replace order-specific terms shown on a confirmed quote or invoice.