Order processing
Ready-stock sample orders usually require 1–3 business days to prepare. Wholesale, mixed-style, backordered, or private-label orders may require additional time. Processing estimates exclude weekends, public holidays, and time awaiting buyer confirmation.
Shipping methods and timing
Available methods depend on destination, weight, product type, and order value. Small-packet delivery is generally estimated at 8–15 business days and express courier at 4–7 business days after dispatch. These are estimates rather than guaranteed delivery dates.
Freight charges
Shipping is calculated from destination, billable weight, service level, and applicable carrier surcharges. Large orders, remote areas, freight over 20 kg, or special goods may require a manual quote before payment.
Tracking and delivery
A tracking reference is provided after dispatch when supported by the carrier. Buyers are responsible for monitoring tracking, arranging receipt, and providing a complete deliverable address. Carrier scans may take time to update.
Customs, duties, and taxes
Tax status at checkout is Not collected unless expressly stated otherwise. The buyer is responsible for import VAT or sales tax, customs duties, carrier handling fees, brokerage, permits, and local clearance requirements collected on delivery. Direct UK consumer orders estimated at £135 or less are temporarily unavailable while UK VAT registration is pending. Norway orders require manual review before payment.
Address changes and cancellations
Contact support@charmiesupply.com immediately if an address must be changed. We will try to assist before dispatch, but changes are not guaranteed. Once shipped, rerouting fees and failed-delivery costs are the buyer's responsibility.
Delays and backorders
Weather, customs, security checks, carrier disruption, peak periods, and other events outside our reasonable control may delay delivery. If an item becomes unavailable, we may offer a substitute, revised ship date, store credit, or refund for the affected item.
Last updated: July 29, 2026. These general policies do not replace order-specific terms shown on a confirmed quote or invoice.