Do I need an account to buy?
You can check out as a guest. Keep your order number and confirmation email; contact support@charmiesupply.com for help with a guest order. Signed-in buyers can follow orders in their account.
Buyer support
Shopping & wholesale questions.
Payment, delivery and order help for individual shoppers, boutique buyers and online sellers.
What if my payment succeeds but confirmation is delayed?
Do not start another payment. Use the payment status or confirmation retry button, or contact support with your order number. Never send a full card number or card security code.
Is a product sold singly, as a pair or as a set?
Check the selected configuration and product description. Photos may show multiple options or styling props. If the included quantity is unclear, ask us about the SKU before ordering.
Can I place a small trial order before buying wholesale?
Yes. Charmie Supply supports retail sample orders and mixed-style trial orders so buyers can test styles before larger wholesale reorders.
How does wholesale pricing work?
Prices are public. Each product shows a one-piece price plus automatic savings at 20 and 100 pieces when those tiers are available. Larger or custom projects may require a written quote.
Can I mix different styles in one order?
Yes. Mixed-style buying is supported for boutique buyers and online sellers who want a balanced assortment instead of one deep SKU.
Do you support custom packaging?
Custom logo cards, tags, pouches and packaging requests can be quoted after you share quantity, artwork needs and target delivery country.
How is shipping calculated?
Shipping is calculated after reviewing the destination, delivery method, quantity, and order requirements. Small packet and express courier options may be available.
Which payment methods are available?
Credit and debit cards are accepted through Stripe at online checkout after the delivery address and shipping method are confirmed.