Return requests
Contact support@charmiesupply.com within 14 days of delivery before returning anything. Include the order number, SKU, quantity, reason, and clear photos when relevant. Unauthorized returns may be refused.
Return condition
Approved returns must be unused, unaltered, and in original saleable packaging. Worn items, pierced jewelry, clearance goods, custom products, branded packaging, production orders, and goods altered at the buyer's request are not returnable unless defective or supplied incorrectly.
Damage, shortage, or error
Report visible damage, missing quantities, or incorrect items within 7 days of delivery. Keep the shipping carton, labels, and packing materials while the claim is reviewed. We may request photos, video, weights, or other reasonable evidence.
Available resolutions
After review, we may provide replacement, repair, partial refund, store credit, or refund for the affected goods. Minor variations in color, plating tone, measurements, or handmade details that remain within normal production tolerance are not necessarily defects.
Return shipping
Buyer-remorse return shipping and any related duty or brokerage cost are paid by the buyer. If we confirm that Charmie Supply supplied defective or incorrect goods, we will agree an appropriate remedy and reasonable return arrangement.
Refund timing
Approved refunds are returned to the original payment method where possible. We normally initiate a refund within 3–5 business days after approval or inspection; banks and payment providers may require additional time.
Refund amount for online orders
For an eligible order that has not shipped and has not been received, a full available refund includes the original shipping charge. Once the order has shipped, or you confirm receipt, the standard online refund request excludes the original shipping charge. Previous refunds reduce the remaining available amount. A partial refund cannot exceed that balance. All requests are reviewed before money is returned.
Order cancellation
Unpaid orders can be submitted for cancellation; no refund is due when no payment was collected. For paid orders, submit a refund request from your order or contact us before dispatch. Submitting a request is not confirmation that the order has been cancelled or refunded.
Custom orders and exceptions
Custom packaging, private-label and production work require a separate approved quote; the written terms confirmed before payment apply to that work. Contact Support about defective goods, incorrect items or a shipping-charge exception. The online amount limit does not replace any rights that apply to your purchase.
Last updated: September 28, 2026. These general policies do not replace order-specific terms shown on a confirmed quote or invoice.