Return requests
Contact support@charmiesupply.com within 14 days of delivery before returning anything. Include the order number, SKU, quantity, reason, and clear photos when relevant. Unauthorized returns may be refused.
Return condition
Approved returns must be unused, unaltered, and in original saleable packaging. Worn items, pierced jewelry, clearance goods, custom products, branded packaging, production orders, and goods altered at the buyer's request are not returnable unless defective or supplied incorrectly.
Damage, shortage, or error
Report visible damage, missing quantities, or incorrect items within 7 days of delivery. Keep the shipping carton, labels, and packing materials while the claim is reviewed. We may request photos, video, weights, or other reasonable evidence.
Available resolutions
After review, we may provide replacement, repair, partial refund, store credit, or refund for the affected goods. Minor variations in color, plating tone, measurements, or handmade details that remain within normal production tolerance are not necessarily defects.
Return shipping
Buyer-remorse return shipping and any related duty or brokerage cost are paid by the buyer. If we confirm that Charmie Supply supplied defective or incorrect goods, we will agree an appropriate remedy and reasonable return arrangement.
Refund timing
Approved refunds are returned to the original payment method where possible. We normally initiate a refund within 3–5 business days after approval or inspection; banks and payment providers may require additional time.
Order cancellation
Contact us as soon as possible. Cancellation is not guaranteed after picking, customization, procurement, or packing has begun. Non-recoverable payment, material, packaging, and production costs may be deducted where legally permitted.
Last updated: July 29, 2026. These general policies do not replace order-specific terms shown on a confirmed quote or invoice.